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Food Service Assistant Manager

3 months ago

Kitchener, Ontario, Canada Iland Coffee Inc Full time
Position Overview

The Assistant Manager at Iland Coffee Inc. plays a crucial role in overseeing daily operations within our bustling restaurant environment. This position demands a blend of leadership, organizational skills, and a commitment to exceptional customer service.

Key Responsibilities
  • Service Management: Identify and implement the appropriate services to enhance customer satisfaction and operational efficiency.
  • Financial Oversight: Manage cash flow, prepare balance sheets, and complete necessary financial reports.
  • Performance Evaluation: Conduct regular assessments of team members to ensure high standards of service and productivity.
  • Cost Management: Analyze and manage the costs associated with products and services to maximize profitability.
  • Inventory Control: Organize and maintain stock levels to ensure smooth operations.
  • Health and Safety Compliance: Ensure adherence to health and safety regulations to maintain a safe working environment.
  • Team Leadership: Provide guidance and instruction to team members, fostering a collaborative atmosphere.
  • Customer Relations: Address and resolve customer complaints or concerns promptly and effectively.
  • Operational Planning: Plan, organize, direct, and evaluate daily restaurant operations to ensure efficiency.
Supervisory Responsibilities

Oversee a team of approximately 11-15 staff members, ensuring effective collaboration and performance.

Technical Skills

Proficient in various software applications including:

  • MS Access
  • MS Office Suite
  • MS PowerPoint
  • MS Word
Work Environment

This role requires the ability to thrive in a fast-paced environment, manage tight deadlines, and perform repetitive tasks with a keen attention to detail. Overtime may be required to meet operational demands.

Qualifications

Candidates should possess a secondary school graduation certificate and have 1 to 2 years of relevant experience in a similar role.

Additional Benefits
  • Parking available for employees
  • Permanent employment opportunity
  • Work language: English
  • Standard working hours: 35 hours per week