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Guest Services Coordinator

2 months ago

Gimli, Canada Viking Inn Full time
Job Summary

Viking Inn is seeking a highly organized and customer-focused Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Guest Services
    • Provide general information about local points of interest and attractions.
    • Process guests' departures, calculate charges, and receive payments.
    • Balance cash and complete balance sheets, cash reports, and related forms.
  • Communication and Customer Service
    • Answer telephone calls and relay messages to guests and staff.
    • Assist guests with special needs and provide exceptional customer service.
    • Contact guests to deliver requested wake-up calls.
  • Administrative Tasks
    • Perform clerical duties, such as faxing, filing, and photocopying.
    • Assist with maintaining a clean and organized front desk area.
    Requirements
    • Education
      • Secondary (high) school graduation certificate.
    • Experience
      • Experience is an asset, but not required.
    • Personal Qualities
      • Client focus.
      • Excellent oral and written communication skills.
      • Reliability.
      • Team player.
      Support for Diversity and Inclusion
      • Viking Inn is committed to creating a welcoming work environment for all employees and guests.
      • We provide awareness training to employees to promote diversity and inclusion.
      • We apply accessible and inclusive recruitment policies to accommodate employees with disabilities.