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Community Engagement Specialist
3 months ago
Are you passionate about fostering positive change within your community? The Mustard Seed Society is looking for a Community Support Worker to join our dedicated team.
The Community Support Worker plays a vital role in assisting individuals who access our services. You will be instrumental in guiding participants through their journeys, ensuring a safe and welcoming environment. This position embodies the mission of The Mustard Seed Society by upholding professionalism and respect for everyone who seeks support.
Position Details:
- Employment Type: Full Time
- Schedule: Monday to Friday, 8:30 AM to 4:30 PM
- Reporting to: Street Level Team Lead
- Number of Positions: 1
Key Responsibilities:
- Serve as the initial point of contact for individuals seeking assistance, delivering exceptional service that promotes dignity and equity.
- Utilize a person-centered approach to motivate guests in accessing resources and services that align with their personal goals.
- Collaborate effectively with team members, volunteers, and visitors to create a supportive atmosphere.
- Address crises promptly, employing de-escalation techniques and assisting individuals in exploring constructive alternatives.
- Support daily meal programs and ensure a clean, safe environment for all participants.
- Maintain confidentiality and adhere to privacy standards as mandated by relevant legislation.
- Employ case management and advocacy strategies to assist participants in achieving both short-term and long-term objectives.
- Engage in community programming initiatives, including workshops and support groups.
- Demonstrate critical thinking and initiative in assessing situations and making informed decisions.
- Participate in ongoing training and team meetings to enhance service delivery.
- Document interactions and maintain accurate records, including incident reports.
- Respect personal boundaries while fostering positive relationships with participants.
Qualifications:
- Minimum of 1 year of experience working with marginalized populations.
- Experience in inner-city environments or with disadvantaged groups is preferred.
- A strong commitment to addressing homelessness and supporting vulnerable individuals.
- Proficient in case management and advocacy techniques.
- Excellent organizational skills and the ability to manage multiple priorities.
- Strong communication skills, both written and verbal, with a focus on conflict resolution.
- Ability to work collaboratively within a diverse team.
- Willingness to engage in a faith-based community service environment.
Working Conditions:
- This role requires a compassionate approach, physical activity, and the ability to manage conflict effectively.
- Expect a dynamic work environment that demands mental agility and emotional resilience.
- Training in communication tools and software will be provided.
- Physical requirements include the ability to lift up to 50 lbs and engage in both indoor and outdoor activities.
Compensation and Benefits:
- The Mustard Seed Society offers a competitive compensation package, including comprehensive health and dental benefits, retirement savings plans, and wellness initiatives.
- Access to an Employee and Family Assistance Program to support work-life balance and personal development.
Note:
- We value your privacy and the information collected is solely for employment consideration.
- Only candidates selected for interviews will be contacted.
