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Customer Success Expert

2 months ago

Richmond Hill, Ontario, Canada Trimble Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at Trimble. As a key member of our Customer Support, Applanix AMS division, you will be responsible for providing technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.

Key Responsibilities
  1. Technical Support: Provide expert technical support and guidance to customers, sales representatives, and product managers on complex technical issues related to our products.
  2. Problem Resolution: Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
  3. Training and Development: Participate in the technical training of staff and clients in the use of our company products.
  4. Field Support: Provide field product support, including operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and business trips.
  5. Product Enhancement: Participate in product technical reviews, impact assessments of new releases, and reviews of competitive activity, recommending product enhancements to engineering and sales staff.
  6. Customer Database Management: Responsible for maintaining a quality customer database.
Employee Value Proposition

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.

Requirements
  1. Education: University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography, or related field.
  2. Communication Skills: Ability to describe complex technical facts in an understandable way.
  3. Travel: Willing to undertake business trips for training purposes.