Customer Experience Manager
7 days ago
We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and leading our front-end operations to achieve business objectives.
Key Responsibilities- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs) and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Train, observe, and coach the customer experience team to achieve results.
- Serve as Manager on Duty (MOD).
- Interact with others in an accepting and respectful manner and promote commitment to the organization's vision and values.
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that supports the growth and development of all employees. If you need help performing the essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
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Customer Experience Manager
2 weeks ago
Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead the execution of...
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Customer Experience Manager
2 weeks ago
Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead the execution of...
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Customer Experience Manager
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Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...
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Customer Experience Manager
4 days ago
Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...
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Customer Experience Manager
7 days ago
Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...
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Customer Experience Manager
7 days ago
Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving front-end operations to achieve business results.Key ResponsibilitiesLead and manage front-end operations to ensure seamless...
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Customer Experience Manager
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Airdrie, Canada Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver a customer-centric shopping experience. As a key member of our team, you will be responsible for managing and executing effective omnichannel processes, maintaining store recovery standards, and delivering friendly customer...
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Customer Experience Manager
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Airdrie, Canada Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver a customer-centric shopping experience. As a key member of our team, you will be responsible for managing and executing effective omnichannel processes, maintaining store recovery standards, and delivering friendly customer...
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Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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Customer Experience Manager
1 week ago
Airdrie, Canada Michaels Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesLead and manage...
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