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Field Service Representative

2 months ago

Greenwood, Canada PAL Aerospace Full time

Job Summary:

We are seeking a highly skilled Field Service Representative to join our team at PAL Aerospace. As a key player in Canada's Fixed Wing Search and Rescue Aircraft Replacement (FWSAR) programme, we require a dedicated professional to provide exceptional support across engineering, logistics, maintenance, training, IT systems, infrastructure, and material management throughout the aircraft's lifecycle.

Key Responsibilities:

  • Customer Interface: Serve as the primary liaison between PAL Aerospace and the customer's maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
  • Technical Support: Collaborate closely with the PAL Aerospace engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.
  • Relationship Management: Build and maintain strong relationships with the customer's technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.
  • Fleet Management: Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.
  • Spare Parts Coordination: Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.
  • Training and Guidance: Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.
  • Operational Assessment: Continually assess the aircraft fleet's operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.
  • Liaison: Act as a liaison between PAL Aerospace's engineering teams, appropriate organizations, and the customer to ensure alignment and effective communication.
  • Additional Responsibilities: Perform other duties as assigned to support the success of the FWSAR programme.

Requirements:

  • Minimum five years' experience in Aircraft Maintenance Engineering or Aerospace Engineering.
  • EASA licence and/or A.M.E. license is an asset.
  • Located in Canada or willing to relocate and work in Canada.
  • Experience with multi-engine aircraft is required.
  • Superior customer service and relationship-building skills.
  • Effective communication skills in English; fluency in French is desirable.
  • Proven ability to coordinate support services effectively.
  • Flexibility and adaptability in a dynamic work environment.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Valid passport and ability to travel internationally for training and meetings as required.

What We Offer:

  • Competitive salary.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • Defined Contribution Pension Plan.
  • Employee and Family Assistance Program.