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Business Banking Client Service Associate

2 months ago

Brossard, Quebec, Canada BMO Full time
Job Summary

We are seeking a highly skilled Client Service Representative to join our Business Banking team at BMO. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide daily operational service support to grow the Bank's market share and maximize profitability of client relationships.
  • Ensure client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions.
  • Meet client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex, and/or top-tiered clients.
Requirements
  • Typically between 2 - 3 years of relevant experience and post-secondary degree in a related field of study, or an equivalent combination of education and experience.
  • Strong oral and written communication skills.
  • Ability to work in a fast-paced environment that requires handling various tasks and priorities concurrently.
  • Bilingual a plus.
  • Knowledge of BMO banking products - In-depth.
  • Knowledge of customer escalation processes/practices - In-depth.
  • Specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem-solving skills - Good.
What We Offer
  • A competitive salary range of $37,000 to $69,500 per year.
  • A comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.