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Restaurant Operations Manager

2 months ago

Dartmouth, Canada SNAPPY TOMATO PIZZA Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Snappy Tomato Pizza. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.

Key Responsibilities
  • Staff Management: Supervise and coordinate the activities of our kitchen staff, ensuring that they are working efficiently and effectively to meet our high standards.
  • Inventory Management: Maintain accurate records of stock levels, supplies, and sales, and make recommendations for improvements to our inventory management processes.
  • Quality Control: Ensure that all food and beverages meet our quality control standards, and that our customers receive exceptional service.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, and make recommendations for improvements to our customer service processes.
  • Reporting: Prepare and submit regular reports on sales, inventory, and customer feedback, and make recommendations for improvements to our business operations.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a restaurant or food service environment
  • Language: English
  • Work Hours: 35 to 40 hours per week
Working Conditions
  • Work Environment: Fast-paced environment with tight deadlines
  • Physical Demands: Combination of sitting, standing, walking, and standing for extended periods
Personal Qualities
  • Client Focus: Strong customer service skills and a focus on delivering exceptional customer experiences
  • Efficient Interpersonal Skills: Ability to work effectively with staff, customers, and other stakeholders
  • Flexibility: Ability to adapt to changing circumstances and priorities
  • Team Player: Strong team player with a focus on collaboration and communication
  • Reliability: High level of reliability and accountability
  • Organized: Strong organizational skills with attention to detail