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Hospitality Supervisor
2 months ago
Aramark is seeking a highly skilled and motivated individual to join our team as a Supervisor at Second Cup. As a key member of our hospitality team, you will be responsible for coordinating and overseeing the day-to-day activities of the franchise location, including the supervision of the front line team.
Key Responsibilities- Lead by Example: Demonstrate the importance of treating every team member, customer, and client with respect and professionalism.
- Operational Excellence: Ensure the cleanliness and organization of the operation, including monitoring cash handling procedures and maintaining a clean and safe environment.
- Customer Service: Handle customer complaints with a sense of urgency and assist in resolving issues in a timely and professional manner.
- Team Management: Supervise and train front line team members, including orienting and monitoring new hires.
- Inventory Management: Monitor and maintain inventory levels, including product labeling, temperature logs, and waste logs.
- Staffing and Scheduling: Monitor staffing levels and report any changes to management, ensuring optimal team member coverage at all times.
- Marketing and Promotions: Assist in promoting and advertising products and services, including participating in onsite promotions and events.
- Education: Diploma or degree in Culinary Management, Hospitality, Nutrition, or a related field.
- Experience: 1-2 years of experience in the food service industry as a supervisor.
- Skills: Outstanding communication skills, strong prioritization and time management skills, and excellent customer service skills.
- Availability: Flexible availability, including evenings and weekends.
Aramark is a leading provider of food, facilities, and uniform services to a diverse group of clients in 19 countries around the world. Our commitment to hiring, training, and rewarding the right people ensures that our employees are more than just hard workers - they're Service Stars.
We believe in providing a comprehensive benefits package, including a group benefit program, employee meal plan, and complimentary uniforms. We are an equal opportunity employer and welcome applications from diverse candidates.
