Help Desk Specialist

4 weeks ago

Brampton, Ontario, Canada 6 Digital Marketing Agency Inc. Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at 6 Digital Marketing Agency Inc.

Job Description:

The Help Desk Analyst will be responsible for providing technical support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing training and guidance to users, and maintaining a problems and solutions log.

Key Responsibilities:
  • Respond to technical support requests from clients and internal teams
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Requirements:
  • Fast-paced environment
  • Accurate
  • Initiative
  • Organized
  • 7 months to less than 1 year of experience
  • Permanent position
  • 30 to 35 hours per week
  • English language
What We Offer:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

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