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Travel Consultant

2 months ago

Montreal, Quebec, Canada Teleperformance Full time

About the Role

We are seeking a talented Travel Representative to join our team at Teleperformance. As a key member of our customer experience management team, you will play a crucial role in connecting our clients with their customers.

Key Responsibilities

  • Answer incoming calls and emails from customers, providing accurate information and solutions to their travel needs.
  • Utilize our GDS platform to research travel rates, destinations, and options for customers.
  • Effectively turn customer inquiries into sales, meeting revenue and close rate goals.
  • Provide exceptional customer service, ensuring a superior experience for our clients' customers.
  • Accurately track and report call types and service issues.

What We Offer

  • A competitive compensation package, including an additional premium for a second language.
  • Medical and dental benefits plans, as well as an Employee Assistance Program.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.

Requirements

  • High school degree or equivalent.
  • Two years of customer sales, upsales, telemarketing, and service experience.
  • Two years of corporate or leisure travel industry experience.
  • One-year international booking experience.

About Teleperformance

Teleperformance is the world leader in customer experience management. We connect the biggest and most respected brands on the planet with their customers, providing exceptional service and support. We are committed to creating a positive and inclusive work environment, where our employees can grow and thrive.