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Ecosystem Capacity Manager

2 months ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role:

We are seeking an experienced professional to support the Manager of Ecosystem Capacity and Campus Onboarding in the sustaining of the Centralized Operations model at our Campuses. The successful candidate will assist in monitoring occupancy levels, coordinating relocations/moves, and ensuring seamless onboarding and offboarding processes.

Key Responsibilities:

  • Foster a customer-centric culture, deepening client relationships and leveraging broader Bank relationships, systems, and knowledge.
  • Provide timely updates on population changes to Community Leads, ensuring data accuracy.
  • Assist in managing records, maintaining resource guides, and providing orientation to Community Leads as required.
  • Collaborate with people managers to ensure the team has completed their responsibilities in managing the population data.
  • Support managing and resolving requests, concerns, issues, and complaints escalated by the Community Leads related to population data, relocations, and onboarding/offboarding across the Campuses.
  • Assist in executing tasks required for relocation/onboarding or offboarding of teams across multiple buildings and Ecosystems.
  • Collaborate with stakeholders, business partners, and support teams regarding move-related activities.
  • Coordinate communication and logistics with stakeholders, business partners, and support teams.

Requirements:

  • 3+ years of experience in project management, operations, or a related field.
  • Strong organizational, communication, and interpersonal skills.
  • Ability to prioritize tasks, manage time, and work in a fast-paced environment.
  • Proficiency in Microsoft Office, with high proficiency in Excel, data management.
  • Knowledge of Bank HR policies, practices, and legal requirements.
  • Ability to work in a standard office-based environment with intermittent periods of walking, sitting, or standing.

Working Conditions:

Work in a standard office-based environment; non-standard hours are a common occurrence. The position is primarily non-physical with intermittent periods of walking, sitting, or standing. Intermittent periods of concentration are required while working on computers and verifying the accuracy of documents/reports. The incumbent is required to move throughout the locations and campuses downtown and in Scarborough as citizens are located across multiple locations across the GTA. There can be stress resulting from tight deadlines and critical service obligations and requirements.