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ERP & Asset Management Applications Supervisor

2 months ago

Bathurst NB, Canada Sound Transit Full time $100,000 - $200,000

Salary range is $100k to $200k, with a midpoint of $145k. New hires typically receive between minimum and midpoint; however, we may go slightly higher based on experience, internal equity, and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

  • Health Benefits: We provide two options for medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
  • Long-Term Disability and Life Insurance.
  • Employee Assistance Program.
  • Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
  • Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight, and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
  • Parental Leave: 12 weeks of parental leave for new parents.
  • Pet Insurance.
  • ORCA Card: All full-time employees will receive an ORCA card at no cost.
  • Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
  • Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development, and recognition from your colleagues.

GENERAL PURPOSE:
Under general supervision, oversees, directs, and coordinates the functions of the Information Technology ERP & Asset Management Applications team; aligns assigned activities with other divisions, departments, programs, and external agencies; responsibilities encompass, but are not limited to, support of agency enterprise applications that facilitate Finance, Procurement & Contracts, and Operations.

ESSENTIAL FUNCTIONS:
The following duties represent a summary of the primary responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Plans, directs, coordinates, and reviews the work of assigned personnel; assigns work activities and coordinates schedules, projects, and programs; evaluates work performance and provides suggestions and recommendations.
  • Coaches and inspires staff; coordinates and/or provides staff training; manages the workflow and prioritization of projects and monitors progress; offers advice and counsel to staff; creates staff development plans; implements or recommends corrective actions, discipline, and termination procedures as appropriate/necessary.
  • Manages a variety of enterprise technology initiatives from inception through project delivery and maintenance; develops and oversees all associated functions including procurement, budgets, requirements, and specifications, and estimates for contracting and project development purposes; applies systems design expertise to expanding and implementing a variety of information system technology.
  • Oversees process enhancement efforts in both project delivery and operations; provides input internally to IT units involving the software lifecycle, user-centered design, and systems integration design; implements, supports, and maintains the agency's business applications.
  • Engages with customers to define and understand goals and needs to assist in leveraging appropriate technologies and processes. Manages the delivery of change through a mix of internal and contractor labor, as well as contracted project teams.
  • Develops, administers, maintains, and oversees the business unit's annual budget; makes recommendations and forecasts for future funds needed for staffing, equipment, software products, software development, materials, supplies, and other services; reviews and approves division expenditures and implements adjustments.
  • Prepares and maintains plans for ongoing support and development of production systems; meets with vendors, partner agencies, and developer communities to gain insights on technology utilization; conducts research and makes recommendations on emerging technologies, toolsets, applications, and systems, considering factors such as cost savings, adoption, standardization/simplification, flexibility, and reuse.
  • Oversees problem resolution, systems backups, archiving, and disaster recovery and provides expert support when necessary; monitors system performance and availability.
  • Provides support to the department on matters as directed; serves as staff on various boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
  • Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
  • Contributes to a culture of diversity, equity, and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
  • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
  • It is the responsibility of all employees to integrate sustainability into everyday business practices.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Computer Science, Information Technology, Business Management Information Systems, or closely related field. Five years of experience in managing a major technology program functional area or IT project delivery/project management; OR an equivalent combination of education and experience. Three years of leadership, budgetary, planning, and workforce management experience.

Required Knowledge and Skills:

  • Strategic planning, leading teams, and establishing release management practices.
  • Methods of work intake and prioritization.
  • Methods of service delivery, including both agile and waterfall.
  • Principles of supervision, training, and performance evaluation.
  • Advanced principles, practices, methods, and techniques used in the implementation, deployment, troubleshooting, and maintenance of software systems and applications, and the software lifecycle.
  • Budget processes, resource planning, and expenditure tracking.
  • Integration technologies and applications.
  • Operational characteristics of a variety of computer and network systems, applications, hardware, software, and peripheral equipment.
  • Procurement, inventory, and management of IT assets.
  • Contract management and software licensing practices.
  • System architectures and technical solution design.
  • Project and operational management of complex technology programs.
  • User-Centered design principles.
  • Training methods and documentation.
  • Quality assurance and testing practices.
  • Principles of business letter writing and basic report preparation.
  • English usage, spelling, grammar, and punctuation.
  • Modern office procedures, methods, and equipment including computers and computer applications.
  • Pertinent federal, state, and local laws, codes, and regulations.

Preferred Knowledge and Skills:

  • Leading teams and influencing others to meet business objectives.
  • Delegating tasks and authority.
  • Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
  • Managing projects within the development team and participating in all projects, upgrades, and implementations that impact the production environment.
  • Ensuring coordinated, quality systems implementations and deployments.
  • Continuous Process Improvement strategies.
  • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
  • Designing and implementing business continuity and disaster recovery plans.
  • Evaluating and recommending infrastructure components, software, management tools, and consulting resources.
  • Managing multiple concurrent projects.
  • Managing large, complex projects and making decisions in fast-paced, difficult environments.
  • Preparing and analyzing complex data and comprehensive reports.
  • Responding to inquiries and in effective oral and written communication.
  • Researching, analyzing, and evaluating new service delivery methods and techniques.
  • Working cooperatively with other departments, agency officials, and outside agencies.
  • Developing and monitoring division and program/project operating budgets, costs, and schedules.

Physical Demands / Work Environment:

  • Work is performed in a standard office environment.
  • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)