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Program Operations Director

3 months ago

Barrie, Ontario, Canada The Salvation Army Full time

Director of Programs at The Salvation Army

The Director of Programs will report directly to the Executive Director and will be responsible for overseeing all facets of shelter operations, food service initiatives, and community and family support services.

Key Responsibilities:

  • Supervise, coach, and develop direct reports
  • Manage all operational aspects of the men's and family shelters, food services, and community support programs
  • Ensure the development, implementation, and annual review of policies and procedures in line with organizational standards and legal requirements
  • Establish and nurture partnerships with other organizations to enhance client services
  • Conduct strategic assessments of existing programs and community needs
  • Design and implement new programs for clients as necessary
  • Oversee thorough monitoring and evaluation of all programs
  • Facilitate regular case management meetings
  • Review and monitor financial operations and budget planning
  • Participate as a member of the Health & Safety committee
  • Develop and execute strategies to recognize and motivate staff
  • Evaluate case management processes to ensure a client-centered approach
  • Promote programs within the organization and the broader community
  • Lead the recruitment process for new team members
  • Maintain accurate records and documentation for each program

Working Conditions:

  • This is a permanent full-time position requiring 40 hours of work per week
  • Evening and weekend availability is necessary
  • Flexibility in scheduling is essential
  • May encounter challenging situations
  • Ability to lift a minimum of 25 pounds is required

Qualifications and Education Requirements:

  • Bachelor's degree in Social Work or a related field with experience in homelessness services
  • Current Food Handler Certification
  • Experience in crisis intervention

Experience and Knowledge:

  • Five to seven years of experience in shelter management
  • Experience in developing social service programs
  • Supervisory experience
  • Knowledge of Health and Safety regulations
  • Experience collaborating with government officials and funding agencies

Skills and Capabilities:

  • Exceptional communication skills
  • Strong community development abilities
  • Proficient in teamwork
  • Excellent problem-solving and organizational skills
  • Strong computer proficiency
  • Meticulous attention to detail

The Salvation Army is committed to providing accommodations for applicants with disabilities throughout the recruitment process. We appreciate all applicants; however, only those selected for an interview will be contacted. Candidates are encouraged to inform their managing supervisor of their application intentions.