Director of Programs

2 months ago

Barrie, Ontario, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly skilled and experienced Director of Programs to oversee all aspects of shelter programs, food services programs, and community & family services programs. This is a permanent full-time position working 40 hours per week, with evenings and weekend work required.

Key Responsibilities
  • Provides supervision, coaching, and development for direct reports.
  • Directs all aspects of the programs' operations, including men's and family shelters, food programs, and community and family services programming.
  • Ensures policies and procedures are developed, implemented, and reviewed annually in accordance with The Salvation Army Operating Policies, Accreditation Standards, legislative requirements, and funding expectations.
  • Creates and fosters intentional partnerships with other agencies to enhance the scope of programs offered to clients and reduce duplication of services.
  • Provides strategic analysis on current programs, programs offered in the surrounding community, and provides feedback on needs analysis.
  • Develops and implements new programs for clients as needed, ensuring effective services and programs for clients.
  • Monitors and evaluates all programs, making changes where needed and terminating programs that are not working or not providing outcomes that impact change.
  • Ensures menus are planned to follow the Canada Food Guide and meet the needs of clients.
  • Chairs regular case management meetings with caseworkers, housing & community response workers, and shelter supervisors.
  • Monitors and reviews the fiscal operation, reports, and budget preparations for community & family services, shelter programs, Christmas, and bail bed programs.
  • Member of the Health & Safety committee.
  • Develops and implements strategies to recognize and motivate personnel.
  • Consistently reviews case management processes to ensure they are client-centered and aligned with industry best practices.
  • Promotes The Salvation Army and its programs within The Salvation Army, at community events, business associations, service clubs, etc.
  • Works with the Executive Director to ensure an ongoing process is in place for Strategic Planning, implementation, and review.
  • Leads and participates in full recruitment processes.
  • Establishes and maintains proper records and files for each program, writes progress and in-depth reports, and provides information on the outcomes of the program(s) and the progress of each client/resident.
Working Conditions
  • This is a permanent full-time position working 40 hours per week.
  • Evenings and weekend work required.
  • Your supervisor sets the hours of work and work schedule, and flexibility in scheduling is required.
  • May deal with angry and abusive clients.
  • May encounter verbal abuse.
  • May be required to deal with client overdose and other medical situations.
  • Must be able to lift a minimum of 25 pounds.
Qualifications and Education Requirements
  • Bachelor of Social Work or Bachelor Degree in a related discipline with experience in chronic and episodic homelessness.
  • Possess a current Food Handler Certificate.
  • Participate in Non-violent crisis intervention training.
  • Alternative combinations of education and experience may be considered.
Experience and Knowledge
  • Must have five (5) to seven (7) years' experience managing a shelter.
  • Previous experience developing a range of social service programs.
  • Three (3) years + supervising and managing employees, students, and volunteers.
  • Experience with Health and Safety and WSIB considered an asset.
  • Previous experience presenting and working with government officials and/or funders.
  • Knowledge of and experience using case management models.
  • Knowledge of mental health & addictions issues.
Skills and Capabilities
  • Excellent communication skills orally and written in English.
  • Strong community development skills.
  • Participate in mandatory TSA annual training.
  • Ability to work as a team member with other staff, volunteers, donors, and clients.
  • Sympathetic and willing to adhere to the philosophies, policies, and mission of The Salvation Army.
  • Must possess excellent problem-solving, organizational skills.
  • Strong computer skills (MS Office including Word, Excel, and PowerPoint) and internet research skills.
  • Strong attention to detail.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

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