Senior Manager of Customer Experience

1 month ago

Calgary, Alberta, Canada Neo Financial Full time
About the Role

We're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Develop and execute strategies to drive customer engagement and loyalty
  • Lead a team of CX managers and agents to achieve business objectives
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Analyze performance data to identify areas for improvement and implement changes
  • Coach and develop team members to achieve their full potential
  • Manage the CX complaints process and report to internal and external stakeholders
Requirements
  • Minimum 5 years of experience in leading leaders with demonstrated results
  • Minimum 3 years of experience in Contact Center or Financial Services functions
  • Proven track record of execution-based results
  • Strong analytical skills and ability to turn data into actionable insights
  • Excellent communication and leadership skills
  • Ability to prioritize and manage multiple business-critical tasks with pace
  • Customer-first mindset and commitment to delivering exceptional customer experiences
About Neo Financial

At Neo Financial, we're building a more rewarding financial experience for all Canadians. We're a rapidly expanding fintech company with a team of 700+ people and 1M+ customers. We're committed to creating an inclusive climate where everyone can thrive and believe in equal opportunity.

We're looking for change-makers who love a challenge and want to make a meaningful impact. If you're a proactive leader with a customer-first mindset, we'd love to hear from you.

  • Senior Manager of Customer Experience

    1 month ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager of Customer Experience

    1 month ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, ensuring long-term, engaged customers who grow their use of our products year over year.Key ResponsibilitiesDrive execution within the CX team...

  • Senior Manager, Customer Experience Lead

    2 months ago

    Calgary, Alberta, Canada Neo Financial Full time

    Transforming Financial Services for the BetterAt Neo Financial, we're on a mission to revolutionize the way Canadians manage their finances. As a Senior Manager of Customer Experience, you'll play a critical role in ensuring our customers receive an exceptional experience that drives long-term engagement and loyalty.About the RoleThe Customer Experience team...

  • Senior Manager, Customer Experience Lead

    2 months ago

    Calgary, Alberta, Canada Neo Financial Full time

    About Neo FinancialAt Neo Financial, we're revolutionizing the financial services industry by providing a more rewarding experience for Canadians. Our mission is to transform the way people manage their finances, and we're looking for a talented Senior Manager to join our Customer Experience team.The RoleThe Senior Manager of Customer Experience will be...

  • Senior Manager, Customer Experience Lead

    4 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    4 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    2 months ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    4 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    4 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    2 months ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    3 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    3 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute strategies to drive...

  • Senior Manager, Customer Experience Lead

    3 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About Neo FinancialAt Neo Financial, we're revolutionizing the financial services industry by providing a more rewarding experience for Canadians. Our mission is to transform the way people manage their finances, and we're looking for talented individuals to join our team.The RoleWe're seeking a Senior Manager of Customer Experience to lead our Customer...

  • Senior Manager, Customer Experience Lead

    3 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About Neo FinancialAt Neo Financial, we're revolutionizing the financial services industry by providing a more rewarding experience for Canadians. Our mission is to transform the way people manage their finances, and we're looking for talented individuals to join our team.The RoleWe're seeking a Senior Manager of Customer Experience to lead our Customer...

  • Senior Manager, Customer Experience Lead

    1 month ago

    Calgary, Alberta, Canada Neo Financial Full time

    About Neo FinancialAt Neo Financial, we're revolutionizing the financial services industry by providing a more rewarding experience for Canadians. Our mission is to transform the way people manage their finances, and we're looking for talented individuals to join our team.The RoleWe're seeking a Senior Manager of Customer Experience to lead our Customer...

  • Senior Manager, Customer Experience Lead

    1 month ago

    Calgary, Alberta, Canada Neo Financial Full time

    About Neo FinancialAt Neo Financial, we're revolutionizing the financial services industry by providing a more rewarding experience for Canadians. Our mission is to transform the way people manage their finances, and we're looking for talented individuals to join our team.The RoleWe're seeking a Senior Manager of Customer Experience to lead our Customer...

  • Senior Manager, Customer Experience Lead

    1 month ago

    Calgary, Alberta, Canada Neo Financial Full time

    The Role:The Customer Experience team at Neo Financial is responsible for ensuring long-term, engaged customers who grow their use of our products year over year. As a Senior Manager, Customer Experience, you will be a key member of this team, driving execution and leading the end-to-end journey that customers experience with Neo Financial.Key...

  • Senior Manager, Customer Experience Lead

    2 months ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, ensuring long-term, engaged customers who grow their use of our products year over year.Key ResponsibilitiesDrive execution within the Customer...

  • Senior Manager, Customer Experience Lead

    2 weeks ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe are seeking a Senior Manager, Customer Experience to join our team at Neo Financial. As a key member of our Customer Experience team, you will be responsible for driving the end-to-end journey that customers experience with Neo.You will be accountable for building a high-performing team, identifying the tools and resources needed to create a...

  • Senior Manager, Customer Experience Lead

    1 month ago

    Calgary, Alberta, Canada Neo Financial Full time

    About the RoleWe're seeking a seasoned Senior Manager to lead our Customer Experience team at Neo Financial. As a key member of our leadership team, you'll be responsible for driving the end-to-end customer journey, building a high-performing team, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDevelop and execute clear, measurable goals...