Hotel Front Desk Associate

2 months ago


Regina, Saskatchewan, Canada Meridian Inn & Suites Ltd. Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Meridian Inn & Suites Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration and Room Assignment

Register arriving guests, assign rooms, and ensure a seamless check-in process.

Group Arrivals and Departures

Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of hotel policies.

Room Reservations and Cancellations

Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.

Guest Information and Services

Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.

Departure Procedures

Process guests' departures, calculate charges, and receive payments in a timely and professional manner.

Cash Handling and Reporting

Balance cash, complete balance sheets, cash reports, and related forms, ensuring accuracy and attention to detail.

Inventory Management

Maintain an inventory of vacancies, reservations, and room assignments, ensuring up-to-date records.

Emergency Procedures

Follow emergency and safety procedures, ensuring the well-being of guests and staff.

Clerical Duties

Perform various clerical duties, including faxing, filing, and photocopying, as needed.

Communication

Answer telephone calls, relay messages, and assist guests with special needs in a professional and courteous manner.

Customer Service

Provide exceptional customer service, ensuring guests feel valued and supported throughout their stay.

Work Schedule

Work a 40-hour week, with flexibility to adapt to changing hotel needs.

Language

Work in English, with the ability to communicate effectively with guests and colleagues.



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