Technical Support Specialist

4 weeks ago

Regina, Saskatchewan, Canada Affinity Full time

Job Overview:

Affinity is seeking a dedicated Service Desk Analyst to assist our public sector client in effectively resolving customer inquiries by adhering to established best practices. This position is crucial for maintaining and enhancing our troubleshooting documentation, which serves as a vital resource for support operations.

Key Responsibilities:
  1. Act as a Technical Analyst within the IT Service Desk, focusing on resolving customer issues through proven methodologies.
  2. Maintain and update troubleshooting documentation to enrich our knowledge base, ensuring it is utilized effectively in support scenarios.
  3. Engage with customers across various communication channels to resolve incidents promptly and efficiently.
Essential Qualifications:

Required Skills:

  1. Proficient with a range of basic software applications.
  2. Strong communication skills coupled with effective time management abilities.
  3. Willingness and capability to learn new tools and technologies.
  4. Reliable and dependable in all aspects of work.
  5. Experience in updating and utilizing a knowledge base.
  6. General understanding of computer systems, analytical techniques, and ITIL frameworks.

Required Experience:

  1. Minimum of 24 months in Service Desk/Tier 1 support or equivalent experience.

Preferred Qualifications:

  1. Bilingual in French, ITIL V3/4 certification, KCS methodology, and familiarity with M365.

Compensation: Hourly rate of $25.

About Affinity:

Affinity Group is a comprehensive Information Technology services and staffing organization. We prioritize building long-term relationships that cultivate mutually beneficial partnerships, based on our core principles: Transparency, Flexibility, Efficiency, Agility, and Inclusivity.

For further details about Affinity, please visit our website.

Job Number: 10694

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