Customer Service Representative

1 week ago

Fredericton, New Brunswick, Canada CSN Collision Full time
Job Summary

CSN Collision is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and supporting our team in achieving our business objectives.

Key Responsibilities
  • Customer Service: Greet and process customers in a professional manner, ensuring a positive and welcoming experience.
  • Communication: Keep customers updated throughout the process, work with team members to get status updates, and communicate effectively with a wide range of stakeholders.
  • Administrative Tasks: Prepare necessary paperwork for claims, receive payments, create files and invoices, and update the insurance company on repair dates and deductibles.
  • Office Administration: Manage office duties, maintain office organization and cleaning, and update management systems.
  • Customer Relationship Management: Manage customer relationships, facilitate CSI reviews, and encourage positive reviews.
Requirements
  • Experience: 3-5 years of experience in customer service or a related field, preferably in the automotive industry.
  • Skills: Strong organizational and time management skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
  • Certifications: WHMIS training and knowledge of information security (PIPEDA) preferred.
Personal Attributes
  • Organizational Skills: Strong planning and organizational skills with an ability to meet goals and deadlines.
  • Communication Style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills.
  • Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types.
  • Conflict Management: Frames discussions positively, resolves conflict while minimizing tension.
  • Problem Solving: Has a critical thinking approach to problem solve and is a forward thinker.
  • Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or the solutions proposed by others.
  • Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
  • Attention to Detail: High degree of accuracy and attention to detail.
  • Customer Service Oriented: Strong customer service skills and a customer-centric approach.
Benefits
  • Team Incentive Program: Participate in a team-based incentive program that rewards outstanding performance.
  • Health and Wellness Benefits: Comprehensive health, dental, and vision care, as well as life insurance, after 30 days of employment.
Work Schedule

Monday to Thursday: 8:00 am - 5:00 pm, Friday: 8:00 am - 4:30 pm.

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