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Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Junior Service Advisor to join our team at The 401 Group of Companies. As a Junior Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:- Assess vehicle services by listening to customer descriptions of symptoms, clarifying problem descriptions, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor, calculating customer payments, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering RO into the service database system.
- Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Maintain accurate records by recording problems and corrective actions planned.
- Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
- Excellent customer service skills.
- Minimum - years in a customer service role.
- Auto experience considered an asset.
- Valid G Drivers License.
- Able to work flexible hours within our business hours, including Saturdays.
The 401 Group of Companies is a privately owned and % Canadian company with a strong commitment to customer satisfaction and employee development. We offer a high-energy, fast-paced, and fun work environment with various initiatives and rewards, including individual and team-oriented coaching, mentoring, and training, opportunities for career path planning, growth, and advancement from within, health and wellness benefit enrollment opportunities, employee referral bonus opportunities, employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar, a corporate swag e-site for employees exclusively, Perkopolis enrollment, and on-site parking.
We are proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario, and our brands include Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, Auto Financing, CampMart, and Grand River Boats.
