Enterprise Customer Success Manager
8 hours ago
We're seeking a highly skilled Senior Enterprise Customer Success Manager to lead and champion our relationships with key strategic retail partners across both Caper and Whitelabel Ecommerce solutions.
As a successful candidate, you will provide strategic insights to propel the success of our enterprise offerings, advocate for retailers' interests within Instacart, and drive ongoing refinement of our customer success methodologies and metrics.
About the TeamThese roles are housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions organization.
You will engage in substantive collaboration across multiple specialized groups, including Technical Account Management, Project Management, Solutions Architecture, Technical Support, Documentation, and Sales Engineering.
About the Job- Lead growth strategies and customer relationship enhancement for a portfolio of strategic retail partners, tailored to both Caper and Whitelabel Ecommerce platforms.
- Develop a profound understanding of both our business operations and the competitive landscape relevant to distinct solutions.
- Partner with Business Development, Data Science, and Product teams to design and implement playbooks and strategies that maximize retailer success.
- Serve as a subject matter expert on Instacart's enterprise offerings, advocating effective growth strategies to both internal and external stakeholders.
- Drive the development and execution of impactful partner-facing materials and presentations that showcase the benefits of our diverse enterprise solutions.
- Dynamically improve Customer Success Management processes and best practices to adapt to evolving business needs effectively.
For Caper specific:
- Be a subject matter expert of Caper's in-store experience and how it interacts with and augments Instacart's other enterprise offerings, and provide consultative services to internal and external audiences to educate on best practices and tactics for optimal success on the platform.
- Help develop partner-facing collateral and lead presentations to external audiences to evangelize Caper offering, including demonstrations of the suite of enterprise products and services.
- Coordinate with Business Development to align Instacart's varying enterprise solutions with the specific business goals of different retail partners.
- Promote unique value propositions of our diverse solutions to maximize partner success and satisfaction.
- Monitor retailer KPIs across different platforms to ensure effective adoption and optimize the implementation of best practices.
- Maintain and expand product knowledge to continuously enhance service delivery and retailer education.
- Act as a key internal liaison for retail partners, facilitating robust feedback loops with Product teams to refine our offerings.
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Enterprise Customer Success Manager
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Canada Boundlessfellows Full timeAbout the RoleWe're seeking a highly skilled Senior Enterprise Customer Success Manager to lead and champion our relationships with key strategic retail partners across both Caper and Whitelabel Ecommerce solutions.As a successful candidate, you will provide strategic insights to propel the success of our enterprise offerings, advocate for retailers'...
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Canada Boundlessfellows Full timeAbout the RoleWe're seeking a highly skilled Senior Enterprise Customer Success Manager to lead and champion our relationships with key strategic retail partners across both Caper and Whitelabel Ecommerce solutions.As a successful candidate, you will provide strategic insights to propel the success of our enterprise offerings, advocate for retailers'...
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