Shop Foreman
6 days ago
We are seeking a highly skilled and experienced Shop Foreman to join our team at The 401 Group of Companies. As a key member of our operations team, you will be responsible for leading a team of technicians and ensuring the smooth day-to-day operation of our service department.
Key Responsibilities- Team Supervision: Supervise and manage a team of technicians to ensure efficient and effective service delivery.
- Shop Management: Oversee the day-to-day operations of the service department, including inventory management, scheduling, and customer communication.
- Parts Management: Responsible for ordering, stocking, and displaying parts, as well as maintaining accurate inventory records.
- Customer Service: Provide exceptional customer service, including explaining estimates and repairs, obtaining customer approval, and resolving any issues or concerns.
- Training and Development: Train and develop new technicians and service staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Estimating and Repair Orders: Develop estimates and prepare repair orders, including describing symptoms, problems, and causes, as well as repairs and services required.
- Record Keeping: Maintain accurate records of customer interactions, repairs, and inventory management.
- Continuous Improvement: Participate in ongoing education and training to stay up-to-date on the latest technologies and best practices in the industry.
- Experience: Minimum 2 years of experience in a customer service role, preferably in the powersports/marine industry.
- Skills: Excellent customer service and communication skills, strong technical knowledge, and ability to work in a fast-paced environment.
- Education: High school diploma or equivalent required.
- Certifications: Valid G driver's license and any relevant industry certifications.
- Competitive Compensation: Competitive hourly rate and guaranteed hours.
- Opportunities for Growth: Opportunities for career advancement and professional development within The 401 Group of Companies.
- Benefits: Comprehensive benefits package, including health and wellness benefits.
- Perks: Employee pricing on parts and services, on-site parking, and access to our corporate swag e-store.
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