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Manager of Product Support Services
3 months ago
Position: Manager of Product Support Services - Velocity Truck Centres Canada
Position Type: Full time, Permanent
Location: Hybrid Work Environment
Position Overview
Velocity Truck Centres Canada is a pioneering brand in the commercial electric vehicle sector, developed and produced by a leading global transportation group. Our innovative medium-duty electric trucks are tailored to meet the practical demands of modern businesses. Built entirely in-house, we are setting a new benchmark in Class 4-5 commercial electric vehicles, and we invite you to join us in transforming the trucking landscape.
We are currently seeking a Manager of Product Support Services for our operations. This dynamic hybrid role encompasses the daily management of mobile technicians, including the preparation and oversight of the department's annual financial plan, daily budget assessments, expenditure scheduling, variance analysis, and the maintenance of exceptional customer and dealer relationships. The Manager will also collaborate with the Human Resources Business Partner to provide leadership and guidance on personnel management functions, which include recruitment, training, scheduling, coaching, and overseeing the PQR system.
Compensation Plan
- Attractive Compensation: Competitive base salary - $110k-$130k (Based on experience)
- Work-Life Balance: Generous accrued vacation time.
- Financial Security: Employer RRSP matching for future planning.
- Comprehensive Benefits: Company-funded extended health coverage, including medical, dental, vision, basic life insurance, disability, and wellness programs.
Primary Job Functions / Responsibilities
- Develop and manage the annual budget
- Conduct daily reviews of budget and departmental performance
- Authorize departmental purchase orders
- Plan and schedule departmental expenditures
- Analyze trends to enhance departmental profitability
- Oversee warranty chargebacks to ensure maximum efficiency
- Assist in the recruitment process and collaborate with Human Resources
- Facilitate training, scheduling, and coaching for team members
- Set clear job expectations and monitor progress
- Conduct performance appraisals and reviews
- Implement departmental policies and procedures
- Uphold high standards of customer service
- Communicate service standards to team members
- Address customer complaints and provide conflict resolution
- Engage with customers to foster strong relationships
- Manage the PQR system
- Oversee dealer relations and enhance client experiences
Qualifications
- 15+ years of administrative and service center experience
- Experience in truck rental, leasing, or the trucking industry is essential
- Detail-oriented with strong multitasking abilities and a focus on customer service
- Excellent written and verbal communication skills
- Experience supporting Human Resources functions is advantageous
- Able to thrive in a high-volume, fast-paced environment
- Minimum of a high school diploma
- Proficient in Microsoft Office Suite, particularly Excel
- Bilingual proficiency is a plus
Velocity Truck Centres Canada is part of a larger network that includes various brands, providing comprehensive support through a range of services such as sales, vehicle maintenance, parts, collision repair, and financing. We are committed to our core values and dedicated to serving our customers and employees through our brand pillars - Speed, Value, Trust. As we expand in Alberta and British Columbia, we are looking for individuals who share our vision and values to join our team.
We are an equal opportunity employer.
