Client Intelligence Analyst

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

As a Client Intelligence Analyst at Royal Bank of Canada, you will play a critical role in ensuring accurate client revenue reporting and leveraging data to deliver analytical business insights that empower the business to make informed decisions.

Job Description

The Client Intelligence team is part of the Business Resource Management division, supporting all global businesses within Capital Markets. Your responsibilities will include:

  • Leveraging various data sources to provide business intelligence and design visualizations in Tableau that highlight actionable client insights.
  • Supporting the annual sales & client planning process and partnering with Sales and business management to develop KPIs to track business performance.
  • Coordinating and being responsible for client benchmarking data submissions to external competitor benchmarking vendors.
  • Supporting the evolution of RBC's client analytics by working on data initiatives to improve client revenue data and enhance client profitability metrics.
  • Supporting the Sales platform's strategic initiatives to increase revenue and deepen relationships by providing thoughtful client data analysis.
  • Supporting Senior Relationship Management and Global Sales Management's Global Account Review process by delivering client analytics and performing client opportunity analysis.
Requirements

To succeed in this role, you will need:

  • Advanced proficiency in Tableau dashboards & visualizations, Excel (pivot tables, formulas, charts & graphs), SQL and/or Python.
  • A passion for data, analysis, and visualizations.
  • Demonstrated ability to organize and structure large amounts of data.
  • Ability to understand business requirements and design reports, KPIs, and/or dashboards to solve business reporting and analytics needs.
  • Positive attitude and collaborative work approach; ability to work independently and in a team.
  • Ability to multi-task and manage multiple initiatives and priorities.
  • Experience managing internal stakeholders or clients.
  • Ability to work in a fast-paced environment; be agile and flexible to support business needs.
  • Strong written & verbal communication skills; ability to communicate confidently and effectively to all levels.
  • Influencing skills; ability to build relationships with key internal stakeholders and partners.
  • Self-starter, ability to progress and deliver initiatives with little direction/oversight.
  • Ambition & drive; doesn't settle for status quo and looks for ways to improve and thinks outside the box.
  • Bachelor's degree or higher; at least 2 years of work experience in data visualization and analytics.
What's in it for you?

We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. You will work in a dynamic, collaborative, progressive, and high-performing team, with opportunities to do challenging work and take on greater responsibilities. You will have access to leaders who support your development through coaching and mentoring opportunities, and you will be able to make a difference and lasting impact.

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