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IT Service Delivery Specialist

2 months ago

SaintHyacinthe, Quebec, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled IT Service Delivery Specialist to join our Service Delivery team. As a key member of our team, you will be responsible for providing technical support to end-users, promoting their technology needs, and guiding and supporting other teams.

Key Responsibilities
  • Assess and resolve technical issues with IT equipment, applications, and peripherals.
  • Respond to incidents in a timely manner and provide support to end-users.
  • Identify and diagnose issues and problems.
  • Prioritize and manage incoming IT Service Requests.
  • Collaborate with IT teams to tackle complex technical problems.
  • Establish and maintain service standards.
  • Update the knowledge base with solutions to current problems.
  • Participate in the continuous improvement of the service.
Requirements
  • Diploma in IT with 1-3 years of experience in IT, ideally working as a help desk technician or service desk.
  • Understanding of ITIL methodologies.
  • Experience working in a Service Now ticketing system.
  • A sound understanding of networks, platforms, products, and IT tools.
  • Ability to diagnose and resolve a variety of technical issues.
  • Passion for problem-solving and customer service.
  • Team-oriented mindset with an openness to constructive feedback.
  • Bilingual (French and English).
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan.
  • An extensive flex pension and benefits package.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account.
  • Access to tools and resources to support physical and mental health.