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Facility Ambassador
2 months ago
The Guest Services Desk Representative plays a vital role in providing exceptional customer service and creating a welcoming atmosphere for guests at Westwood Plateau. As a key member of our team, you will be responsible for ensuring that every guest has a positive experience from the moment they arrive.
Key Responsibilities:
- Operate the point-of-sale system with accuracy and efficiency
- Manage tee time reservations and registrations with precision
- Provide exceptional phone support and transfer calls as needed
- Collaborate with the GPS team to optimize course pace of play
- Process retail transactions with a focus on customer satisfaction
- Register players for tee time payments and maintain accurate records
- Maintain a visually appealing retail area through effective merchandising
- Develop and maintain product knowledge of all merchandise and programs
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and conflict resolution skills
- Basic math skills and accuracy with handling cash and credit transactions
- Ability to work a varied schedule, including weekends and holidays