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Facility Ambassador

2 months ago


Coquitlam, British Columbia, Canada Westwood Plateau Full time

The Guest Services Desk Representative plays a vital role in providing exceptional customer service and creating a welcoming atmosphere for guests at Westwood Plateau. As a key member of our team, you will be responsible for ensuring that every guest has a positive experience from the moment they arrive.

Key Responsibilities:

  • Operate the point-of-sale system with accuracy and efficiency
  • Manage tee time reservations and registrations with precision
  • Provide exceptional phone support and transfer calls as needed
  • Collaborate with the GPS team to optimize course pace of play
  • Process retail transactions with a focus on customer satisfaction
  • Register players for tee time payments and maintain accurate records
  • Maintain a visually appealing retail area through effective merchandising
  • Develop and maintain product knowledge of all merchandise and programs

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and conflict resolution skills
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to work a varied schedule, including weekends and holidays