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Warehouse Operations Lead
2 months ago
Why Trail Appliances?
At Trail Appliances, we provide you with the support, tools, training, and mentorship needed to succeed. By joining our team, you'll become part of a diverse network of high-performing individuals who are dedicated to continuous learning and growth.
Our Benefits Package:
- Comprehensive health and dental benefits
- Personal care days
- Statutory holidays off
- Employee and family assistance program
- Staff incentives and rewards
- Employee discounts
The Role: Warehouse Operations Lead
We are seeking a highly motivated and experienced Warehouse Operations Lead to oversee the daily operations of our Edmonton warehouse. Reporting to the Warehouse and Distribution Manager, you will be responsible for ensuring smooth and efficient warehouse operations, managing delivery trucks, and coordinating with other Warehouse Managers across the company.
Your Responsibilities:
- Customer Service Excellence: Maintain a high level of customer service, ensuring satisfaction for both internal and external customers. Efficiently handle incoming telephone calls and resolve customer issues and complaints. Stay updated on product and equipment knowledge to better assist customers. Assist with general warehouse and delivery duties as needed.
- Delivery Management: Support and oversee the delivery operations for the Edmonton location. Ensure delivery staff are well-trained and informed about procedures and safety protocols. Address customer service issues related to deliveries and manage product damage resolutions.
- Inventory Control: Manage inventory control, accuracy, and security. Collaborate with Senior Management and IT to develop and maintain an inventory bar-coding system. Implement effective inventory turnover practices and schedule cycle counts as necessary.
- Shipping/Receiving Operations: Assist with shipping and receiving functions, ensuring accountability and efficiency. Oversee the inspection of incoming shipments for damage and manage proper documentation. Organize and optimize warehouse space, stock locations, and inventory management. Coordinate inter-store and inter-company stock transfers and ensure proper handling of returned merchandise. Ensure delivery trucks are accurately loaded and assist with customer pick-ups as needed.
About Trail Appliances Ltd.:
Trail Appliances Ltd. is a leading independent appliance retailer in Western Canada, known for its commitment to unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values, collaborative work culture that emphasizes respect, integrity, diversity, passion, and laughter. Our extensive benefits program, safety initiatives, and community involvement set us apart as a company dedicated to the well-being of our employees and the communities we serve.
