Client Relations Specialist

3 weeks ago

St John's, Newfoundland and Labrador, Canada Rentokil Initial Full time

About Rentokil Initial: Rentokil Initial is a leading provider in pest management solutions, dedicated to serving the property management sector. Our certified professionals utilize advanced technologies to safeguard numerous homes and businesses across Canada.

This position is essential in delivering exceptional service to both our commercial and residential clientele. The role involves collaborating closely with Branch Managers, Technicians, and other support team members to ensure customer satisfaction is achieved in all aspects. Responsibilities include setting up new contracts, providing assistance with client portals, managing invoicing processes, and addressing any client inquiries or concerns related to billing or account modifications. As a key support figure for both internal and external customers, possessing outstanding customer service skills, the ability to work independently, and maintain positive relationships is crucial.

Key Responsibilities:

  • Manage customer communications for service requests, scheduling, payments, and billing inquiries, transforming quality service into revenue-generating interactions.
  • Provide innovative Home Inspection leads to qualifying customers.
  • Assess the needs of existing and prospective customers, recommending products to finalize sales and enhance revenue.
  • Resolve customer issues in a single interaction by utilizing all available resources.
  • Foster and sustain ongoing customer relationships.
  • Possess a general understanding of the organization, its products, and services.
  • Exhibit excellent verbal communication skills, with the ability to handle objections and de-escalate challenging situations.
  • Utilize computerized systems for identifying customer needs, tracking interactions, and troubleshooting.
  • Initiate outbound service calls for various campaigns.
  • Respond to after-hours calls and messages from the answering service.
  • Address and follow up on inquiries submitted through online forms.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of administrative experience in a dynamic professional setting.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Familiarity with Google Suite, including Google Docs, Drive, Gmail, and Calendars.
  • Able to learn and navigate multiple computer systems.
  • Knowledge of Vendor Portals is advantageous.
  • Strong proofreading skills.
  • Excellent analytical abilities and attention to detail.
  • Capable of multitasking in a fast-paced environment.
  • Ability to prioritize tasks independently.
  • Strong verbal and written communication skills.
  • Exhibit tact and diplomacy in interactions with others.
  • Demonstrate a strong work ethic, punctuality, and professionalism.

Education:

  • High School Diploma is required.
  • Preferred: College Diploma or University Degree in business, administration, or accounting, or equivalent experience.

Benefits:

Why consider a career with Rentokil Initial?

A career with Rentokil Initial offers a professional path filled with opportunities for growth. We take pride in being a high-performance team that rewards excellence. Our competitive compensation is provided on a bi-weekly basis, and many roles include performance-based incentives for delivering outstanding customer experiences. Eligible employees enjoy a range of benefits, including:

  • Paid training.
  • Comprehensive benefits package - Medical, Dental, and Vision.
  • Employer-matched retirement savings program.
  • Paid sick leave and vacation days.
  • Short and long-term disability coverage.
  • Life insurance.
  • Potential for commission bonuses after a probationary period.
  • Competitive salary.

Rentokil Initial is an equal opportunity employer. We are committed to providing accommodations during the interview process as needed.

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