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Fitness Club Operations Manager
2 months ago
As the Fitness Club Manager at Anytime Fitness, you will oversee the day-to-day operations of the fitness club, ensuring its success and growth. Your primary responsibility will be to build and maintain a positive, motivated, and high-performing team, while providing exceptional customer service to club members and promoting a healthy and active lifestyle.
Key Responsibilities:- Oversee the daily operations of the fitness club, ensuring a safe, clean, and welcoming environment for members.
- Maintain a minimum 75% close rate on membership tours and 40% close rate on personal training at point of sale.
- Create and implement sales and marketing strategies to attract new members and retain existing ones.
- Develop and maintain relationships with local businesses and organizations to promote the club and its services.
- Monitor and track key performance indicators, such as membership numbers, revenue, and expenses, and take necessary action to meet or exceed targets.
- Ensure all equipment is properly maintained and serviced, and handle any issues with facilities or equipment promptly.
- Provide exceptional customer service, addressing and resolving any member concerns or complaints efficiently and professionally.
- Hire, train, and manage a team of fitness coaches, personal trainers, and front desk staff to successfully meet the club's objectives.
- Minimum of 2 years experience in a management or leadership role (fitness industry preferred).
- Strong leadership and communication skills with the ability to motivate and develop a team.
- Proven track record of meeting or exceeding targets and driving business growth.
- Excellent customer service and problem-solving skills.
- Knowledge of fitness equipment, trends, and programs.
- Must have an extremely outgoing personality.
- Flexible availability, including evenings and weekends.
Anytime Fitness is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
