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Mobile Device Specialist
2 months ago
The Mobile Shop is a dynamic retail company dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market.
Our TeamWe take pride in our team of Mobilists, who are passionate about providing unparalleled insights and customer service at each one of our retail store locations.
Our MissionOur Mobilists serve as the frontline advisors, utilizing their expertise to guide customers towards their optimal phone of choice and rate plan options that align with their unique lifestyles.
What We Offer- Competitive Commissions Package: A base rate and uncapped commission, ensuring that your hard work is rewarded.
- Comprehensive Group Benefits: Full-time roles come with comprehensive group benefits, providing peace of mind and support for you and your family.
- Training and Development: We're committed to your growth and success. That's why we offer ongoing training and development opportunities to support your career path and help you reach your full potential.
- Employee Referral Program: Take advantage of our employee referral programs and exclusive partner program (EPP) choices on all carriers.
- Exceptional In-Store Experience: We prioritize delivering an exceptional in-store experience for all customers.
- We Know How to Have Fun: From team events to customer interactions, we know how to have fun while delivering exceptional service.
- Proactively approach and engage potential customers to promote wireless products and services.
- Establish genuine relationships with customers; offering expert advice on mobile phones, rate plans, accessories, and device protection plans to fit their personalized needs.
- Understand our carrier mix, promotional offerings, and pricing.
- Upsell additional products to enhance the customer's experience.
- Collaborate with your peers to increase and drive store traffic to boost sales.
- Stay up to date on the latest trends and mobile devices in the telecommunications industry, to effectively communicate features and benefits to customers.
- Process sales transactions, maintain accurate inventory records, and ensure the cleanliness and organization of the sales floor.
- Perform follow-up interactions with clients to ensure satisfaction post-sale.
- Perform ad-hoc duties and tasks as required.
