Hearing Care Specialist

2 months ago

Fort Saint John, Canada Amplifon Full time

About Amplifon

Amplifon is a global leader in hearing care, expanding its presence in the Canadian market. We are seeking passionate professionals to join our team as Hearing Care Specialists who can deliver a personalized, best-in-class customer experience to individuals in need of hearing care.

About the Role:

As a Hearing Care Specialist, you will play a vital role in empowering people to rediscover the emotions of sound. Your responsibilities will include:

  • Conducting comprehensive hearing tests and interpreting results to recommend suitable hearing aid solutions
  • Counseling clients on the latest hearing aid technology and helping them identify a solution that meets their hearing needs and lifestyle
  • Building relationships with clients by providing a caring and personalized experience, as well as continuous client care and support
  • Staying up-to-date on the latest industry technology and trends to provide clients with ongoing hearing health education
  • Fostering hearing healthcare awareness through community outreach and external partnerships
  • Contributing clinical expertise to corporate initiatives and projects, supervising or mentoring students and train new staff members when applicable
  • Collaborating with colleagues to create a welcoming, efficient, and high-performing clinic culture that meets company operational and quality standards

What We Offer:

  • Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities
  • Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience
  • Growth: As our team continues to grow, we want you to grow with us, offering continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied
  • Impact: We help our clients rediscover the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives

What You Need:

Education & Experience Requirements

  • Master's degree in Audiology or a diploma from a recognized Hearing Instrument Specialist program
  • Registered and in good standing with applicable regulatory college or provincial governing body
  • Current knowledge of hearing aid technology and hearing aid devices
  • Students and recent graduates who are completing their licensure requirements are encouraged to apply

Required Skills

  • Excellent oral and written communication skills in English
  • Excellent interpersonal skills
  • Able to build and maintain professional rapport with clients and colleagues
  • Able to work independently, autonomously, and as a collaborative leader of a team
  • Able to discern and maintain client confidentiality
  • Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience
  • Proficient with MS Windows and Office
  • Experience with client database systems is preferred
  • Knowledge of insurance and agency coverage for hearing care services

Physical/Mental Demands:

  • Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices
  • Able to move equipment up to pounds
  • Frequently sitting, standing, walking, lifting and reaching
  • Able to work on-site in the environment described above to perform the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Accommodations:

Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to or call our Call Center at --- and our Call Center Representative will direct your call to the appropriate HR teammate.

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