Bilingual Luxury Sales Consultant for Hotels

2 months ago

Moncton, New Brunswick, Canada Accor Full time

About the Role:

We are seeking a highly skilled and multilingual Luxury Reservation Sales Consultant to join our team at Accor. As a key member of our sales team, you will be responsible for reserving luxurious brands such as Fairmont while having authentic, unscripted conversations with guests.

Key Responsibilities:

  • Take inbound calls in an unscripted environment, making reservations for historic castles, luxurious resorts, and iconic city hotels while having authentic conversations
  • Help your guests select the right room and package by turning moments into memories
  • Work in a dynamic and multicultural environment where you can live the values that are meaningful to you, including protecting our planet, helping our community, and being part of an environment where diversity, equality, and inclusion are actively lived

What We Offer:

  • A starting salary of $20.60 per hour (this includes an hourly language premium of $1.50)
  • Plus a shift premium of $1.00 from midnight to 3:00am AST
  • Medical and dental benefits, comprehensive company-paid coverage to take care of you and your family
  • 2 weeks paid vacation; 13 paid statutory holidays annually
  • A company matching pension plan
  • Annual wellness subsidy of $300
  • Visit luxury properties around the world at discounted rates

Requirements:

  • Professional level fluency in both French and English is required for this position as calls are received and responded to in both languages
  • Education and/or experience in sales, customer service, hospitality, or tourism
  • Ability to navigate multiple computer programs simultaneously while conversing with guests

Location and Availability Requirements:

  • We are recruiting specifically for our closing shifts, which end at 3:00am AST, including some weekend shifts
  • We have options for 8-hour shifts (5 workdays per week) or 10-hour shifts (4 workdays per week). The rotating schedules provide some weekends off
  • This is a full-time, permanent, career position, we are not currently hiring for part-time schedules, and we do not offer temporary positions for students during school breaks
  • Must be currently legally entitled to work full-time in Canada
  • Must be located in New Brunswick, Nova Scotia, Prince Edward Island, Quebec, or the Ottawa region of Ontario, Canada
  • Must be able to commit to 4 weeks onsite in our contact centre in Moncton for initial training/onboarding

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