Operations Director

2 weeks ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

We are seeking an experienced Operations Manager to join our team at Great Canadian Entertainment. As a key member of our restaurant management team, you will be responsible for overseeing the front of house operations, ensuring exceptional guest experiences, and maintaining high service standards.

Key Responsibilities

  • Monitor and manage financial performance to ensure profitability and control costs
  • Liaise with back of house operations to achieve business priorities and financial targets
  • Recruit, coach, and manage the performance of supervisors and team members to achieve service excellence
  • Achieve high guest satisfaction and resolve guest enquiries and feedback in a timely and professional manner
  • Identify areas of improvement to ensure attention to detail and provide an exceptional guest dining experience
  • Provide ongoing motivation, coaching, and effective leadership to team members and supervisors
  • Oversee and ensure general maintenance, organization, and cleanliness of the front of house
  • Monitor and manage costs by utilizing resources effectively and take appropriate action to address variances
  • Work collaboratively with the entire restaurant management team to ensure an exceptional guest experience
  • Assign duties and responsibilities to employees, including assigning work schedules and ensuring all mandatory training is completed
  • Manage employee performance to ensure Gordon Ramsay brand standards and service excellence are consistently achieved
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations

Requirements

  • Minimum 8 years' experience in the hospitality industry with a minimum of 5 years in operations management
  • Post-secondary education in Hospitality Management or equivalent professional experience required
  • Serving It Right Certification or the ability to achieve a Serving It Right Certification
  • Demonstrated ability to lead by example and mentor a team
  • Able to work under pressure, multi-task, and meet multiple deadlines while maintaining high customer service levels and positive presentation
  • Strong interpersonal skills, coupled with the ability to plan and organize a team effectively
  • Excellent written and verbal communication skills
  • Computer literacy in MS Office required with financial analysis experience an asset
  • Able to obtain the required certification through the Gaming Policy Enforcement Branch
  • Strong working knowledge of Micros and Squirrel systems

Work Environment Considerations

  • Balance between kitchen and office environment. Ability to work various shifts including days, evenings, weekends, and holidays.

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