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Client Service Supervisor

2 months ago


St Catharines, Ontario, Canada SMART SUPER MART LTD Full time
Job Summary

We are seeking a highly skilled Client Service Supervisor to join our team at SMART SUPER MART LTD. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our client-facing staff, ensuring exceptional customer service and driving business growth.

Key Responsibilities
  • Team Management: Supervise and coordinate the work of 5-10 team members, providing guidance and support to ensure they meet their performance targets.
  • Client Service: Authorize routine deposits and withdrawals, establish work schedules and procedures, and examine and verify the accuracy of work to maintain high levels of customer satisfaction.
  • Reporting and Analysis: Prepare and submit regular reports to management, analyzing key performance indicators and providing recommendations for improvement.
  • Training and Development: Identify training needs and provide coaching and mentoring to team members to enhance their skills and knowledge.
  • Operational Efficiency: Maintain the operation of computer systems, equipment, and machinery, ensuring business continuity and customer service delivery.
  • Inventory Management: Requisition materials and supplies, and organize and maintain inventory to optimize stock levels and minimize waste.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 7 months to less than 1 year of experience in a supervisory or management role, or equivalent experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and manage multiple priorities.
  • Computer Skills: Proficient in MS Office and other relevant software applications.
Work Environment

Our team works in a fast-paced environment with a large workload, requiring the ability to work under pressure and meet tight deadlines. We offer a supportive and inclusive work environment, with opportunities for professional growth and development.

Accommodations

We are committed to providing a welcoming and inclusive work environment for all employees, including those with disabilities. We offer physical accessibility accommodations, auditory accessibility accommodations, and other support services to ensure equal access to employment opportunities.