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Department Head
2 months ago
We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at ABC Exchange. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store and ensuring that our customers receive exceptional service.
Key Responsibilities- Staff Supervision: Supervise and manage a team of sales staff, including apprentices, stages hands, and design team members, to ensure that they are meeting their performance goals and providing excellent customer service.
- Sales Floor Management: Assign sales staff to duties, manage sales floor operations, and maintain a clean and organized store environment.
- Staff Development: Hire, train, and develop staff members to ensure that they have the skills and knowledge needed to succeed in their roles.
- Financial Management: Authorize payments by cheque, manage cash handling, and maintain accurate financial records.
- Reporting and Analysis: Prepare regular reports on sales volumes, merchandising, and personnel matters to inform business decisions.
- Customer Service: Resolve customer complaints and issues in a timely and professional manner.
- Inventory Management: Organize and maintain inventory levels to ensure that the store is well-stocked and that customers have access to the products they need.
- Payroll Administration: Oversee payroll administration, including processing payroll, managing benefits, and ensuring compliance with employment laws.
- Performance Management: Conduct regular performance reviews to evaluate staff performance and provide feedback for improvement.
- Education: College or CEGEP diploma.
- Experience: 1 year to less than 2 years of experience in a retail management role, or equivalent experience.
- Language: English language proficiency.
- Work Hours: 30 to 40 hours per week.
