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Business Analyst
2 months ago
We are seeking a highly skilled Business Analyst to join our team at the CCTS-CPRST. As a Business Analyst, you will play a critical role in supporting the organization's goals and objectives by performing strategic business analyses and providing recommendations to business decision-makers.
Key Responsibilities- Business Process Analysis: Conduct research and review organizational programs and processes to identify areas for improvement, aligned with the CCTS-CPRST's mission, vision, and values statements.
- Internal Consulting: Act as an internal consultant to various stakeholders, providing guidance and support to ensure effective and efficient business operations.
- Collaboration and Communication: Work closely with project managers, system owners, and end users to understand their needs and develop strategies for enhancing business processes.
- Process Improvement: Analyze the effectiveness and efficiency of business processes and develop recommendations for enhancements, including the evaluation of new technologies and business solutions.
- User Acceptance Testing: Support various teams with user acceptance testing of developed projects, ensuring that business objectives and value are understood and delivered within the larger CCTS-CPRST vision.
- Data Analysis: Perform data analyses as requested and develop and present ad hoc reports in support of various business process initiatives.
- Business Requirements Documentation: Identify and document business requirements in a manner that will help achieve organizational objectives.
- Conflict Resolution: Identify and resolve conflicting requirements in a timely manner.
- Communication: Communicate complex information to all levels of the organization.
- Experience: A minimum of four years' experience in a business analysis role, preferably in a non-profit, multi-stakeholder environment.
- Education: Relevant post-secondary education, such as a B.A. in business administration, commerce, finance, or computer science.
- Skills: Proven professional experience in requirements gathering, facilitation, business process mapping, and use case modeling. Agile project environment experience is an asset.
- Communication Skills: Impeccable professional writing skills and the ability to adapt communication to a wide variety of parties.
- Technical Skills: Skilled at interpreting and documenting the operational requirements of end users, project managers, and other stakeholders. Strong ability to use Word, Excel, PowerPoint, etc. to produce communications materials.
- Language Skills: Excellent English communication skills, both orally and in writing. Bilingual (English/French) is an asset.
- Industry Experience: Previous experience in the telecommunications and/or broadcasting industry, particularly in customer complaints, is an asset.
The CCTS-CPRST is a dynamic and growing organization that values its people. We foster a workplace that is supportive and emphasizes the importance of work-life balance. We value diversity and strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.
The environment is welcoming, collegial, collaborative, and team-oriented. At this time, all CCTS-CPRST employees are working in a hybrid work model.
