Logistics Customer Service Associate

4 weeks ago

Pitt Meadows, British Columbia, Canada Amazon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Liaison. As a key member of our logistics team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Communicate with customers directly in person, via phone, and via email to resolve issues and provide support.
  • Empathize with and prioritize customer needs to ensure a positive experience.
  • Uphold company values and respect every customer interaction.
  • Resolve issues and set appropriate expectations with customers.
  • Clearly understand and respond appropriately to customer issues.
  • Compose grammatically correct, concise, and accurate written responses to customer issues.
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Make quick and effective decisions on behalf of the customer.
Requirements
  • High School or equivalent diploma.
  • Previous experience in Customer Service.
  • Ability to effectively prioritize work time to ensure efficiency.
  • Experience with Windows Operating Systems and Microsoft Outlook.
  • Familiarity with multiple web browsers, data base searching, and instant messenger tools.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Compensation

The base salary for this position ranges from $46,300/year up to $69,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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