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Intensive Case Manager

2 months ago

Calgary, Alberta, Canada The Alex Full time
About The Alex

The Alex is a leading provider of health, housing, and social services in Calgary, dedicated to improving the quality of life for vulnerable individuals. Our mission is to deliver patient-centered care and support, empowering individuals to thrive.

Job Overview

We are seeking a skilled Case Manager to join our team at The Alex. As a Case Manager, you will work closely with individuals experiencing homelessness, providing intensive case management support to help them achieve stable housing and improve their overall well-being.

Key Responsibilities
  • Program Philosophy
    • Deliver culturally sensitive services, upholding the principles of Harm Reduction and Housing First
    • Understand and follow program policies and procedures
  • Administrative
    • Complete monthly evidence-based assessments and required data entry
    • Create, implement, and update client-centered service plans
    • Complete daily administrative duties
  • Client Care
    • Provide case management services to individuals exiting homelessness
    • Support participants with acute, severe, and persistent mental health and substance use disorders
    • Connect participants to community services and facilitate referrals as needed
    • Teach daily living skills, such as cooking, cleaning, and financial literacy
    • Identify risk factors and work with participants to reduce the likelihood of eviction
    • Accompany participants to external appointments and assist with activities of daily living
    • Advocate for participants' rights and interests
    • Aid participants with systems navigation, including justice, financial, and healthcare systems
    • Assist participants with obtaining and maintaining income supports
    • Support participants with rent payment and rental arrear payment plans
    • Understand and support participants with medication assistance
    • Demonstrate strong crisis support and de-escalation skills
  • Team
    • Demonstrate exceptional written and oral communication skills, including active listening
    • Participate in team and treatment planning meetings
    • Work collaboratively as an effective member of a team, supporting colleagues as needed
    • Display a high degree of professionalism and collaborate with partner agencies
    • Welcome and provide ongoing feedback to promote a healthy workplace environment
  • Program Tasks
    • Adhere to health and safety regulations in the building
    • Complete daily cleaning duties and assist with prep/clean-up for participant activities
    • Facilitate monthly recreation groups
Qualifications and Experience
  • Bachelor's degree in a relevant field (or diploma with relevant experience)
  • Experience working in the homelessness sector, with strong knowledge of community resources
  • Knowledge and comfort working within harm reduction, housing first, strength-based, natural and logical consequences, and trauma-informed care techniques
  • Strong foundation in addictions and mental health, including schizophrenia, personality disorders, PTSD, and trauma
  • Ability to work independently and with confidence when navigating conflict or at-risk populations
  • Ability to work with diverse individuals, including those from LGBTQ2IA+, Indigenous, and culturally diverse backgrounds
  • Exceptional communication, organization, advocacy, teaching, and rapport-building skills
  • Ability to adapt and build relationships with hard-to-engage individuals, maintaining appropriate boundaries and ethics
  • Assertive, professional, and positive personality, with ability to effectively represent The Alex
  • Experience with management alcohol programming and opioid replacement therapy (Suboxone and Methadone) considered an asset
  • First Aid certification (Standard/Intermediate or Emergency/Basic) and Class 5 driver's license required
  • Satisfactory vulnerable sector criminal record clearance required
  • Demonstrated knowledge, understanding, and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action