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Customer Service and Connections Representative

2 months ago

Whitehorse, Yukon, Canada Yukon Energy Full time

The Opportunity:

We are seeking a highly skilled Customer Service and Connections Representative to join our team at Yukon Energy.

This is a permanent, full-time bargaining unit position based out of Yukon.

Who we are:

Yukon Energy is the main generator and transmitter of electrical energy in the territory, operating on the Traditional Territory of Yukon First Nations.

What will you do:

As a Customer Service and Connections Representative, you will work under the Customer Service Supervisor to provide customer and billing support across all Yukon Energy service areas.

Responsibilities:

  • Provide exceptional customer service and billing support.
  • Ensure all work is performed efficiently and effectively.
  • Properly document all activities according to regulatory requirements and Yukon Energy's policies and procedures.

What you need to succeed:

To be successful in this role, you will need:

  • Office Administration education from a recognized post-secondary institution.
  • 2-year certificate or 3 years of related work experience in an administrative role.
  • Valid class 5 driver's license.
  • Proficient with Microsoft Office programs, including Word, Excel, and Outlook.
  • Demonstrated leadership/supervisory skills.
  • Well organized with excellent time management skills.
  • Strong client service orientation with good interpersonal and conflict resolution skills.
  • Ability to work in a team and cross-cultural environment.
  • Experience with Oracle Customer Cloud Services or end-use customer billing software is an asset.
  • Knowledge of the Yukon's electricity system and regulatory environment, and Yukon Energy's operating system is considered an asset.

What is in it for you:

We offer a competitive starting rate and the opportunity to grow your career experience in a fast-paced, challenging environment.