Hotel Guest Services Agent

2 weeks ago


Canmore, Canada Banff Caribou Properties Ltd. Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Banff Caribou Properties Ltd. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process guest departures, calculate charges, and receive payments.
  • Guest Services
    • Investigate complaints and claims in a professional and courteous manner.
    • Provide information on hotel facilities and services, as well as points of interest in the area.
    • Exchange foreign currency and assist guests with special needs.
  • Administrative Tasks
    • Balance cash and complete balance sheets, cash reports, and related forms.
    • Maintain an inventory of vacancies, reservations, and room assignments.
    • Perform light housekeeping and cleaning duties as needed.
  • Communication and Teamwork
    • Answer telephone and relay telephone calls and messages in a professional manner.
    • Assist clients/guests with special requests and concerns.
    • Work collaboratively with other team members to ensure seamless guest service.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • Will train.
  • Work Environment
    • Hotel, motel, resort.
  • Physical Demands
    • Standing for extended periods.
    • Work under pressure.
  • Personal Qualities
    • Client focus.
    • Efficient interpersonal skills.
    • Excellent oral communication.
    • Flexibility.
    • Reliability.
    • Team player.
Benefits
  • Health Benefits
    • Dental plan.
    • Health care plan.
  • Other Benefits
    • Other benefits.
    • Work Term: Permanent.
    • Work Language: English.
    • Hours: 30 to 40 hours per week.

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