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Contact Lens Specialist

2 months ago

Sherwood Park, Alberta, Canada EssilorLuxottica Group Full time
About the Role

We are seeking a highly skilled and motivated Contact Lens Specialist to join our team at EssilorLuxottica Group. As a Contact Lens Specialist, you will play a critical role in delivering exceptional customer service and promoting outstanding associate/doctor satisfaction.

Key Responsibilities
  • Drive Sales Growth: Foster a retail selling culture by practicing NECE and utilizing effective retail sales skills to drive profitable store sales.
  • Develop Professional Relationships: Develop professional business relationships with other Associates and Doctors to ensure seamless communication and collaboration.
  • Optical Services: Fill ophthalmic eyeglass prescriptions, fit and adapt Contact Lenses, lenses, and frames, and determine customer vision needs.
  • Eye Health Evaluation: Evaluate eye health using a slit lamp and assess general ocular health.
  • Customer Education: Assess the fit and vision of Contact Lenses and provide training on correct insertion and removal.
  • Communication: Communicate with CL Vendors and unpack delivery to ensure correct orders and customer fit.
  • Follow-up Visits: Provide follow-up visits to ensure health post-initial visit and ensure fit and vision are correct.
  • Lens Recommendations: Recommend specific lenses, lens coatings, and frames to suit customer needs.
  • Frame Selection: Assist customers in selecting frames and coordinate frames with optical measurements.
  • Measurement and Merchandising: Conduct measurements of bridge and eyesize, temple length, vertex distance, pupilary distance, and optical centers using appropriate tools, and maintain a visually appealing store presentation.
  • Security and Quality: Maintain a level of security regarding company assets and ensure high-quality services through accurate measurements, correct pricing, data entry, and realistic delivery time quotes.
  • Managed Vision Care: Maximize Managed Vision Care relationships and sales opportunities.
  • Marketing and Promotions: Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives, and company standards for signage and promotions.
Requirements
  • Bachelor's Degree or Equivalent Experience: In retail operations or a related field.
  • CL License: Where required.
  • Optician License: Where required.
  • State Licensure or Certification: By a nationally-recognized opticianary association as an Optician.
  • Experience and Results: In a retail or customer service establishment.
  • Sales Skills and Accountability: Ability to sell through the use of sales skills and accountability for sales results.
  • Problem-Solving and Communication: Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business, and provide enthusiastic and concise communication to meet/exceed customer expectations.
  • Attention to Detail and Merchandising: Success in store merchandising and attention to detail.
  • Prioritization and Adaptability: Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
  • Computer Skills: Experience with personal computers.