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Customer Service Operations Manager

2 months ago

Quesnel, Canada Walmart Canada Full time
Job Summary

As a Customer Service Manager at Walmart Canada, you will play a crucial role in ensuring exceptional customer service and a positive shopping experience. This position requires strong leadership and coordination skills to manage front-end operations, maintain compliance with company programs and operational standards, and provide guidance to associates.

Key Responsibilities
  • Ensure Safe Work Processes: Coordinate and enforce safe work processes and emergency procedures, including safe lifting techniques, cleanliness of the area, evacuations, and emergency codes.
  • Handle Customer and Associate Concerns: Address customer and associate concerns, provide guidance as required, and ensure that issues are resolved promptly.
  • Monitor Front End Operations: Oversee and monitor front-end operations, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide Training and Development: Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee Transactions and Errors: Oversee purchase, return, and exchange transactions, assist with error corrections, and verify processes to meet company guidelines.
  • Ensure EAS System Functionality: Ensure that EAS systems are functioning correctly, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare Registers and Maintain Cash Levels: Prepare registers for opening and closing, maintain front-end cash levels, and support cashiers by providing change as needed.
  • Oversee Company Sponsor Programs: Promote and oversee company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements

The minimum rate of pay for this position starts from $17.85. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.