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Customer Experience Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at KT Motors. As a key member of our service operations team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities- Leadership and Team Management
- Supervise and coordinate the activities of customer service representatives to ensure efficient and effective service delivery.
- Establish and maintain a positive and productive team environment.
- Customer Service and Support
- Authorize routine deposits and withdrawals to ensure seamless customer transactions.
- Co-ordinate activities with other work units or departments to resolve customer issues and improve overall service quality.
- Operational Management
- Establish work schedules and procedures to ensure efficient service delivery.
- Prepare and submit reports to management on customer service performance and operational metrics.
- Training and Development
- Train staff/workers in job duties, safety procedures, and company policies to ensure they have the necessary skills and knowledge to provide exceptional customer service.
- Technical Support
- Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
- Arrange repair work to minimize downtime and ensure seamless service delivery.
- Inventory Management
- Requisition materials and supplies to ensure adequate inventory levels.
- Organize and maintain inventory to ensure efficient and effective service delivery.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 1 year to less than 2 years of experience in a customer service or supervisory role.
- Language
- English language proficiency.
- Work Hours
- 30 to 40 hours per week.
As a Customer Service Supervisor at KT Motors, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
