Customer Experience Manager

4 weeks ago


Edmonton, Alberta, Canada Explore Edmonton Corporation Full time
About the Position

The Guest Experience team plays a vital role in ensuring that customers have a positive and memorable experience at our venues during events. This team is essential to delivering exceptional customer experiences and making every visit unforgettable.

Key Responsibilities
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure seamless event execution
  • Provide exceptional customer service and support during events
  • Identify and address customer concerns and feedback
  • Contribute to the development of customer experience initiatives and programs
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Customer-focused mindset and passion for delivering exceptional experiences
  • Ability to work collaboratively as part of a team


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