Retail Operations Supervisor

1 month ago


Burnaby, British Columbia, Canada Boss Vapes Incorporated Full time
Job Overview

As a Retail Operations Supervisor at Boss Vapes Incorporated, you will play a crucial role in overseeing the daily operations of our retail locations. This position is ideal for individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer service.

Employment Details
  • Employment Duration: Permanent
  • Work Language: English
  • Work Hours: 32 to 40 hours per week
Education Requirements
  • Completion of Secondary (high) school graduation certificate
  • Equivalent experience may be considered
Work Environment
  • Non-smoking facility
  • Air-conditioned workspace
Work Setting
  • Urban area
  • Vape retail business
  • Various locations
  • Wholesale establishment/store
Key Responsibilities
  • Supervise and manage staff including apprentices and sales associates
  • Assign duties to sales personnel
  • Recruit, train, and develop team members
  • Authorize payments and manage financial transactions
  • Order and manage inventory of merchandise
  • Handle returns and exchanges of products
  • Establish and manage work schedules
  • Engage in direct sales and customer interactions
  • Prepare reports on sales performance and staffing
  • Address customer inquiries and resolve complaints
  • Organize and maintain inventory levels
  • Coordinate activities of team members
Supervision

Responsible for overseeing a team of 5-10 employees.

Product Focus
  • Personal care items
  • Product packaging
  • Sporting goods and recreational items
Exhibit and Display Design

Experience in merchandising or window display design is preferred.

Travel Requirements
  • Willingness to travel regularly
  • Access to public transportation
Work Conditions
  • Fast-paced environment
  • Ability to work under pressure and meet tight deadlines
  • Physical demands include handling heavy loads and manual dexterity
  • Combination of sitting, standing, and walking
Personal Attributes
  • Detail-oriented and accurate
  • Strong client focus and interpersonal skills
  • Excellent oral communication abilities
  • Organized and reliable
  • Team-oriented with a proactive approach
Screening Questions
  • Availability for shift or on-call work?
  • Current legal eligibility to work in Canada?
  • Proximity to the advertised location?
  • Required certifications?
  • Highest level of education completed?
  • Current field of study?
Experience Level

Preferred experience of 1 to less than 7 months in a retail environment.

Additional Benefits
  • Free parking available
  • On-site amenities for staff


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