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Insurance Innovation Intern
2 months ago
We are seeking a highly motivated and detail-oriented individual to support our Insights and CX Design Strategy (ICXDS) Team in creating cutting-edge customer experiences for our clients. As part of our forward-thinking team, you will focus on researching and analyzing emerging trends, customer behaviors, and market shifts that could impact the future of insurance.
Key Responsibilities- Conduct market assessments, environmental scans, and competitive analyses to determine the landscape of various business segments.
- Support the synthesis process, analyze data from foresight research, and translate insights into actionable recommendations and implications for our CX work streams.
- Assist in preparing foresight reports, presentations, and visualizations to communicate future trends and strategic recommendations to stakeholders.
- Collaborate with CX researchers and strategists to integrate foresight insights into research and design, as well as provide support on ongoing CX work streams as needed.
- Experience in client experience, digital design, service design, and/or strategy.
- Currently enrolled at a Canadian post-secondary institution with a focus on Foresight, Business, Psychology, Anthropology, Market Research, Social Sciences, Humanities, or related discipline.
- Experience working in a team-based environment.
- Experience formatting/creating PowerPoint templates, Excel sheets, and Word documents.
- Experience with Figma and MURAL.
- Strong interest and knowledge in trends research and foresight methodologies.
- Analytical skills and ability to synthesize insights from various research streams.
- Good understanding of CX methodologies and principles.
- Excellent interpersonal and highly developed communication skills (verbal and written).
- High flexibility and adaptability to change in an evolving and collaborative cross-functional team environment.
- Opportunity to work on the cutting edge of innovation and foresight, influencing the future of insurance.
- Develop strategic foresight research skills with real-world applications.
- Interact with leaders who support your growth through coaching and feedback.
- Network and build lasting relationships with students from diverse backgrounds from across Canada.
- Make a difference and lasting impact through meaningful work.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Communication, Computer Literacy, Design Thinking, Detail-Oriented, Future Research, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative, Trends Research