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Client Experience Specialist

3 months ago

Burnaby, British Columbia, Canada Scotiabank Full time

Position: Customer Experience Associate

Requisition ID: 201880

At Scotiabank, we are dedicated to fostering a results-oriented environment that values inclusivity and high performance.

Role Overview

As a Customer Experience Associate, you will embody the essence of our branches, prioritizing customer satisfaction and assisting them in reaching their financial aspirations.

Your role will focus on:

  • Proactively identifying customer needs and actively listening to their inquiries.
  • Handling daily transactions efficiently.
  • Contributing to branch objectives by recognizing and acting on straightforward sales opportunities.
  • Being a technology advocate, guiding clients through our mobile banking platforms to enhance their banking experience.

Key Responsibilities:

  • Establishing strong relationships with customers while delivering outstanding service.
  • Identifying and addressing customer needs effectively.
  • Simplifying complex concepts for better understanding.
  • Thriving in a performance-driven environment while positively impacting team dynamics.
  • Exhibiting a strong desire to learn and a commitment to success.

Essential Skills:

  • Demonstrated customer service experience through previous roles or community engagement.
  • Ability to assist customers in a professional, friendly, and efficient manner.
  • Flexibility to work varied schedules.
  • Comfort in basic sales scenarios.
  • Strong technical aptitude with a knack for promoting digital banking solutions.

What We Offer:

  • An opportunity to be part of a forward-thinking organization with a collaborative team of innovative professionals.
  • A rewarding career trajectory with diverse opportunities for professional growth.
  • Internal training programs to support your career advancement and skill enhancement.
  • A commitment to making a positive impact in our communities for both you and our customers.
  • A competitive compensation and benefits package, along with recognition for high performance.

At Scotiabank, we appreciate the unique skills and experiences that each individual contributes. We are committed to maintaining an inclusive and accessible environment for all. If you require accommodation during the recruitment process, please inform our Recruitment team.