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Customer Experience Manager

2 months ago

Medicine Hat, Alberta, Canada The Michael's Companies Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at The Michael's Companies. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to enhance customer satisfaction and loyalty.
    • Lead the customer experience team to achieve sales and service goals.
    • Ensure seamless execution of customer-centric initiatives.
  • Store Operations
    • Manage and maintain store standards, including visual merchandising and store recovery.
    • Lead the execution of store events and promotions.
    • Ensure compliance with company policies and procedures.
  • Team Leadership
    • Recruit, train, and develop a high-performing team.
    • Coach and mentor team members to achieve individual and team goals.
    • Conduct performance evaluations and provide feedback.
  • Business Results
    • Drive sales growth and profitability through effective inventory management and visual merchandising.
    • Monitor and analyze sales data to inform business decisions.
    • Develop and implement strategies to improve operational efficiency.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Marketing, or related field.
    • Minimum 3 years of retail management experience.
  • Skills and Abilities
    • Excellent communication and leadership skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Collaborative and Dynamic Work Environment