Customer Experience Manager
2 weeks ago
Job Summary
This role is responsible for leading a team of service colleagues in a Tier 4 branch, promoting a positive customer and colleague experience. The ideal candidate will have a strong background in customer service, leadership, and team management.
Key Responsibilities
- Lead and develop a team of service colleagues, providing coaching on delivering effective customer service, product, and advice conversations.
- Manage the service team, ensuring a high level of customer satisfaction and service quality.
- Contribute to the execution and achievement of the team and branch's customer experience targets.
- Ensure colleagues are in compliance with all TD policies, procedures, and guidelines.
- Manage day-to-day branch administrative duties, including scheduling and workflow management.
Requirements
- Undergraduate degree and/or 3+ years of relevant experience.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About TD
TD is one of the world's leading global financial institutions, committed to delivering legendary customer experiences. We're a diverse and inclusive organization, dedicated to enriching the lives of our customers, communities, and colleagues.
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