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Software Support Specialist

2 months ago

Kitchener, Ontario, Canada Brock Solutions Full time
Job Summary

Brock Solutions is seeking a skilled Software Support Specialist to join our team of experienced professionals. As a key member of our support team, you will be responsible for troubleshooting software bugs, application deficiencies, and performance issues.

Responsibilities
  • Troubleshoot software bugs and application deficiencies to ensure optimal system performance
  • Represent Brock Solutions as the first point of contact for technical incidents
  • Provide excellent customer service through thorough and diligent customer updates
  • Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
  • Contribute to Service Team knowledge through sharing information and/or writing knowledge articles
Requirements
  • Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering, or related field
  • Knowledge in Windows Failover Clustering, Windows Servers, Web Servers, and Web Services is considered an asset
  • Experience with Microsoft SQL Server, MySQL, or Oracle DB administration and basic queries is an asset
  • Server hardware and basic networking knowledge is an asset
  • Experience with VMware, Azure, or other cloud hosting solutions is an asset
Why Work at Brock Solutions?
  • Competitive compensation package
  • Profit sharing
  • Extended Health benefits
  • Continuous career growth
  • Flexible working hours
  • Company events and celebrations
  • Travel opportunities